Sales Policy for ShineBrightSuri

Effective Date: November 23, 2024

At ShineBrightSuri, we are committed to providing high-quality baby products with exceptional customer service. Please read our sales policy carefully to understand the terms and conditions governing your purchase from our store.

1. Order Confirmation

Once you place an order with ShineBrightSuri, you will receive an order confirmation email that includes the details of your purchase. Please review your order carefully and ensure all information is correct. If there are any discrepancies, please contact us immediately at [email protected].

2. Payment Methods

We accept the following payment methods for all transactions:

  • Credit and debit cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Apple Pay
  • Google Pay

All payments are processed securely. ShineBrightSuri does not store your payment information on our servers. We use trusted payment processors to handle transactions.

3. Pricing and Availability

All prices listed on shinebrightsuri.com are in U.S. dollars. Prices are subject to change without notice. While we make every effort to ensure that the information on our website is accurate, we reserve the right to correct any errors in pricing or product availability.

4. Sales Tax

Sales tax will be applied to orders based on the tax rate in the shipping destination. If applicable, this will be clearly indicated at checkout before finalizing your purchase.

5. Order Processing and Shipping

  • Orders are processed Monday through Friday, excluding holidays. Orders placed on weekends or holidays will be processed the next business day.
  • ShineBrightSuri offers various shipping options. The shipping method you select will affect the delivery time.
  • We provide tracking information for all shipped orders so you can monitor your delivery progress.
  • Shipping fees will be calculated at checkout based on the size, weight, and destination of your order.
  • Please note that ShineBrightSuri is not responsible for any delays caused by shipping carriers.

6. Delivery Time

Estimated delivery times vary based on your location and shipping method. Typically, domestic orders arrive within 5-7 business days. For international shipments, delivery times may vary. You will receive an estimated delivery window at checkout.

7. Order Cancellations

If you need to cancel your order, please contact us as soon as possible at [email protected]. Once an order has been shipped, it cannot be canceled, but you can initiate a return following our Refund and Returns Policy.

8. International Orders

For international orders, please be aware of the following:

  • Customers are responsible for any customs duties or taxes that may apply to their order.
  • Delivery times may vary depending on your location, and additional fees may apply.
  • ShineBrightSuri is not responsible for delays due to customs procedures.

9. Product Availability

In the unlikely event that an item becomes out of stock after your order is placed, we will notify you immediately. You may choose to wait for restocking, exchange the item for something else, or request a full refund.

10. Warranty and Guarantees

ShineBrightSuri stands behind the quality of the products we sell. If your product is found to be defective or damaged upon arrival, please contact our customer service team within 30 days for a replacement or refund.

11. Customer Support

For any questions or concerns about your order, shipping, or products, feel free to reach out to our customer service team at:

ShineBrightSuri
Street: 605 S Harrison St #4, Olathe, Kansas (KS)
Phone number: (913) 829-5851
Email: [email protected]
Website: shinebrightsuri.com