Refund and Returns Policy for ShineBrightSuri
Effective Date: November 23, 2024
At ShineBrightSuri, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a refund and returns policy to ensure a smooth and hassle-free experience.
1. Return Eligibility
To be eligible for a return, your item must meet the following conditions:
- The item must be unused, unworn, and in the same condition as when you received it.
- The item must be in its original packaging with all tags and labels attached.
- Returns must be made within 30 days from the date of purchase.
2. Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Sale or clearance items
- Personalized or custom-made items
- Products that are damaged or altered after delivery
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at [email protected] within 30 days of receiving your order. Please include your order number, item(s) you wish to return, and the reason for the return.
- Our customer service team will provide you with a Return Authorization Number (RA#) and further instructions on how to return your item.
- Once you have received the RA#, securely package the item(s) and ship them back to the address provided by our team.
4. Refund Process
Once your returned item is received and inspected, we will notify you by email regarding the status of your refund. If your return is approved, we will process your refund to the original payment method within 7–10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.
5. Shipping Costs
- Return Shipping: The customer is responsible for the cost of return shipping unless the return is due to a defective or incorrect item.
- Original Shipping: Original shipping charges are non-refundable, except in cases of defective or damaged items.
6. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.
7. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at [email protected] with photos of the damaged product. We will either send you a replacement or offer a full refund, depending on the situation.
8. Final Sale Items
All items marked as “Final Sale” or “Non-returnable” are ineligible for returns, exchanges, or refunds.
9. International Returns
For international orders, customers are responsible for return shipping fees. Any duties, taxes, or customs charges are non-refundable and must be paid by the customer.
10. Contact Us
If you have any questions or concerns regarding our refund and returns policy, please feel free to reach out to our customer service team:
ShineBrightSuri
Street: 605 S Harrison St #4, Olathe, Kansas (KS)
Phone number: (913) 829-5851
Email: [email protected]
Website: shinebrightsuri.com